SERVICE SPECIALIST

As a Service Specialist at Chettinad Indian Cuisine, you are the face of our upscale restaurant and a key part of delivering a memorable dining experience. You’ll work closely with our team to ensure guests feel welcomed, informed, and satisfied. Your role includes greeting guests, taking orders, answering questions, managing reservations, and providing attentive table service in an extremely fast-paced environment. A successful Service Specialist has a deep understanding of Indian cuisine, delivers exceptional customer service, and exhibits a passion for authentic Indian dining experiences. If you have all the qualifications and passion to work in our restaurant, please submit a quick application below.

Key Responsibilities:

• Customer Service:
  • Greet and welcome guests promptly and courteously.
  • Guide guests through the menu, providing knowledge on Chettinad specialties, spice levels, and customization options.
  • Respond to guest inquiries and requests, ensuring a high level of guest satisfaction.
  • Address guest complaints or issues professionally, escalating to management if necessary.
• Order Management:
  • Take accurate orders and communicate any special dietary needs or preferences to the kitchen.
  • Verify that food and beverages are delivered promptly and accurately to guests.
  • Monitor tables and assist with additional requests, including refills and additional orders.
• Reservation and Waitlist Management:
  • Manage table reservations and maintain an organized waitlist during peak hours.
  • Inform guests of any delays and estimated wait times, providing them with updates as needed.
• Team Collaboration:
  • Work closely with kitchen and service staff to ensure smooth, efficient operations.
  • Assist with setup and cleanup, including maintaining cleanliness of tables, dining areas, and service stations.
  • Communicate any guest preferences or feedback to the team to improve service.
• Requirements:
  • Prior experience in a customer service role, preferably in the food and beverage industry.
  • Familiarity with Indian cuisine; knowledge of Chettinad cuisine is a plus.
  • Strong communication and interpersonal skills.
  • Ability to handle high-pressure situations calmly and efficiently.
  • Flexibility to work evenings, weekends, and holidays as needed.

CHEF
Chettinad Indian Cuisine, a premier destination for authentic Indian flavors, is seeking an experienced and skilled Chef to join our highly talened team. The Chef will be responsible for preparing a variety of traditional Indian curry dishes, ensuring the highest quality and consistency in taste, presentation, and authenticity. The ideal candidate has a passion for Indian cuisine, a deep knowledge of spices, and experience in cooking regional dishes, particularly South Indian specialties.